If for any reason you are not satisfied with the products purchased on our website, you can request a return within the return period indicated in your store policy, provided the items are in their original condition and packaging.
Client Services
Contact us
You can contact our Client Service by phone, email, WhatsApp, or live chat for assistance with orders, appointments, returns, and product enquiries.
FAQs
Certain product categories, personalised items, or products that do not meet return conditions may be excluded from return. Please review your terms of sale for the most accurate policy details.
Where supported by your retail network, online purchases may be returned in selected boutiques. Availability can vary by region, so we recommend confirming with Client Services or your nearest store before visiting.
Once your return has been received and approved, refunds are typically processed back to the original payment method within several business days. Exact timing depends on your payment provider.